If you need immediate assistance and you're in the USA, please click for our US-based support. The Services tab automatically returns to the previous settings. In the System Properties screen, choose 'Normal Start Up'. Under the Services Tab, click on 'Hide all Microsoft Services' at the bottom of the window just above the OK button.Īfter you successfully install the drivers, please follow these steps to return your computer to Normal Start Up:ĥ. Uncheck the box labeled 'Load Start Up Items'.Ĩ. In the System Properties screen, choose 'Selective Start Up'.Ħ. If the UAC window opens, type in your password and select OK.ĥ. To place your computer in a Selective Start Up, please follow these steps:Ĥ. I suggest you place the computer in a Selective Start Up (see steps below), then uninstall and re-install the drivers (including the Patch for Network Scan, USB Scan) from our web site while in Selective Start Up to resolve your issue. Since the printer drivers install, there may be a program preventing the scanner drivers from installing.
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